10:00am

Financing: Providing Budget Comfort

Presented by Preben Lansman, Wells Fargo

Financing is an increasingly important tool for your business that can help your customers achieve their HVAC needs.  As refrigeration costs and efficiency requirements increase, customers are looking to budget their HVAC needs just as they do their other home furnishings and appliances.  Learn how to use financing in order to increase sales on installs, service calls, ancillary products and more by offering budget-friendly options. 

11:00am

How to Recognize The Four Styles of Communication

Presented by Patrick Chapman, Grandy & Associates

Great experiences are based on great communication. This is true for your team and your customers. This session will equip you to recognize and relate to the four communication styles better than ever.

1:00pm

Priming the Pump on the ccASHP Market in Minnesota
Presented by Isaac Smith and Emily McPherson, CEE

Air source heat pumps (ASHPs) provide the single largest energy savings opportunity for residential customers. During this session we will share results from CEE's field research that show the energy and money savings ASHPs can deliver. You will also learn how to grow this part of your business and walk away with a better understanding of ideal applications for installing ASHPs, the savings and customer benefits ASHPs can deliver, and the utility rebates and programs available to you and your customers.

2:00 pm

Recruiting & Retaining the Best Employees 

Presented by Oksana Vlasenko, BDR

By attending this workshop, dealers will be able to identify the challenges our industry is currently facing in finding and keeping workers. Dealers will learn how to:

• Effectively recruit, hire, and onboard new team members

• Build a career path for their employees 

• Become the Employer of Choice in their marketplace 

3:00pm

HR Best Practices

Presented by Lynell Meeth, MRA

In an era of low unemployment and a shortage of talent, organizations are looking for ideas on what they can do to keep great employees and attract new ones. Just like consumers who make buying decisions based on their “sales experience,” employees want a good experience at work. This session will explore the HR trends and innovations influencing the employee experience. You will get inspired to think about what you can do to differentiate your company from the rest.

4:00pm

How Healthy is Your Company?

Presented by Patrick Chapman, Grandy & Associates

This session provides an overview of key metrics used by top performing companies. Join us to see how you measure up and receive a blueprint for greater profitability in 2020. 

9:30am

Financing: Providing Budget Comfort

Presented by Preben Lansman, Wells Fargo

Financing is an increasingly important tool for your business that can help your customers achieve their HVAC needs.  As refrigeration costs and efficiency requirements increase, customers are looking to budget their HVAC needs just as they do their other home furnishings and appliances.  Learn how to use financing in order to increase sales on installs, service calls, ancillary products and more by offering budget-friendly options. 

10:30am

Break Through the Broke With Flat Rate Pricing

Presented by Thomas Wright, FieldEdge

Innovative field service software and flat rate pricing are the key to helping you streamline business operations and put more money in your business’s pocket. In this training session, you will learn:

• How to increase profitability through flat rate pricing

• The key to running a more efficient service business

• How to choose the best field service software

• Tips on creating a consistent workflow