Business Management Track
DAY 1 FEBRUARY 13, 2020
10:00am
Financing: Providing Budget Comfort
Presented by Preben Lansman, Wells Fargo
Financing is an increasingly important tool for your business that can help your customers achieve their HVAC needs. As refrigeration costs and efficiency requirements increase, customers are looking to budget their HVAC needs just as they do their other home furnishings and appliances. Learn how to use financing in order to increase sales on installs, service calls, ancillary products and more by offering budget-friendly options.
11:00am
How to Recognize The Four Styles of Communication
Presented by Patrick Chapman, Grandy & Associates
Great experiences are based on great communication. This is true for your team and your customers. This session will equip you to recognize and relate to the four communication styles better than ever.
1:00pm
Priming the Pump on the ccASHP Market
Presented by Isaac Smith and Emily McPherson, CEE
Air source heat pumps (ASHPs) provide the single largest energy savings opportunity for residential customers. During this session we will share results from CEE's field research that show the energy and money savings ASHPs can deliver. You will also learn how to grow this part of your business and walk away with a better understanding of ideal applications for installing ASHPs, the savings and customer benefits ASHPs can deliver, and the utility rebates and programs available to you and your customers.
2:00 pm
Recruiting & Retaining the Best Employees
Presented by Oksana Vlasenko, Recruit 4 Business
By attending this workshop, dealers will be able to identify the challenges our industry is currently facing in finding and keeping workers. Dealers will learn how to:
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Effectively recruit, hire, and onboard new team members
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Build a career path for their employees
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Become the Employer of Choice in their marketplace
3:00pm
HR Best Practices - Top 10 HR Best Practices
Presented by Lynell Meeth, MRA
In an era of low unemployment and a shortage of talent, organizations are looking for ideas on what they can do to keep great employees and attract new ones. Just like consumers who make buying decisions based on their “sales experience,” employees want a good experience at work. This session will explore the HR trends and innovations influencing the employee experience. You will get inspired to think about what you can do to differentiate your company from the rest.
4:00pm
How Healthy is Your Company?
Presented by Patrick Chapman, Grandy & Associates
This session provides an overview of key metrics used by top performing companies. Join us to see how you measure up and receive a blueprint for greater profitability in 2020.
DAY 2 FEBRUARY 14, 2020
9:30am
Financing: Providing Budget Comfort
Presented by Preben Lansman, Wells Fargo
Financing is an increasingly important tool for your business that can help your customers achieve their HVAC needs. As refrigeration costs and efficiency requirements increase, customers are looking to budget their HVAC needs just as they do their other home furnishings and appliances. Learn how to use financing in order to increase sales on installs, service calls, ancillary products and more by offering budget-friendly options.
10:30am
Break Through the Broke With Flat Rate Pricing
Presented by Thomas Wright, FieldEdge
Innovative field service software and flat rate pricing are the key to helping you streamline business operations and put more money in your business’s pocket. In this training session, you will learn:
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How to increase profitability through flat rate pricing
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The key to running a more efficient service business
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How to choose the best field service software
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Tips on creating a consistent workflow